“Inattentive,” “rude,” and “dumb” service workers damage the value of their bosses’ product in subtle acts of psycho-social sabotage so pervasive that an entire industry of mystery shoppers has sprung up to combat it
Former Los Angeles Times book critic Susan Salter Reynolds and writer and editor Willie Osterweil talk about what it means to be a working writer in a precarious economy and how it has changed the nature of written culture and book reviewing.
What is Hollywood? Hollywood is a pool of money, power, and people. Hollywood is a monomaniacal schizophrenic, making films at the voices’ instruction. Each film represents a different voice in its head; some are violent, some frightening, some romantic, some beautiful. But all of them praise the perfect beauty of the commodified image.
The computer is the liar that always tells the truth. If you believe the lie—that what the computer does is beyond human comprehension, that its power exceeds its use value—then you are doomed to be its slave.
The grid plan emanates from our weaknesses, this layout of avenues and streets, New York City, this system of 90 degree angles…it’s homogenizing, in a city where there is no homogenization available, where there is only total existence, total cacophony…