“everyone needs to be paying their workers”

image by Rachel Adler
image by Rachel Adler
image by Rachel Adler

Because Starr is a bold-faced named in Philadelphia, Cohn hopes any change that happens at Talula’s Garden trickles down to other restaurants. “If you are trying to hold someone accountable who sets an industry standard in Philadelphia and, in some ways, along the entire East Coast,” she says, “it sends a message to smaller restaurateurs that wage theft is no longer an acceptable industry standard, and that everyone needs to be paying their workers.”

Read More | “Feds Investigating Alleged Wage Theft at Stephen Starr Restaurant” | Holly Otterbein | Philly Mag 

The Secret Shopper

“Inattentive,” “rude,” and “dumb” service workers damage the value of their bosses’ product in subtle acts of psycho-social sabotage so pervasive that an entire industry of mystery shoppers has sprung up to combat it