Sunday Reading

Kitabet:

sunday-zz2Emotional labor.
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Practically Marzipan:

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Kerim Friedman:

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Zack Fair:

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Anti-Star Wars Reader.

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Jacob Remes:

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Reclaim UC:

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The Secret Shopper

“Inattentive,” “rude,” and “dumb” service workers damage the value of their bosses’ product in subtle acts of psycho-social sabotage so pervasive that an entire industry of mystery shoppers has sprung up to combat it