The spylike pursuit of information rather than knowledge makes us function less as thinkers than processors, personal computers — and inefficient, low-powered ones at that. We are not the subjects who know things or intentionally produce knowledge; we are instead means of circulation — objects through which information passes with more or less noise in
“Inattentive,” “rude,” and “dumb” service workers damage the value of their bosses’ product in subtle acts of psycho-social sabotage so pervasive that an entire industry of mystery shoppers has sprung up to combat it